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Terms and Conditions 2020

These apply from 15th June to 19th December 2020

DO NOT ATTEND IF FEELING UNWELL.
IF COUGHING OR SNEEZING DURING CLASS,
YOU WILL BE ASKED TO LEAVE THE PREMISES.

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To enable us to re-open our live cooking classes for the remainder of 2020, new Terms and Conditions are now in place.

The pandemic has created a situation where Matters of Taste has had to pivot its business structure to be able to continue offering our teaching in a virtual format.

We are extremely disappointed we may not be able to fulfill everyone’s wishes to attend a live class before these cease in December.

Thank you, and we appreciate your understanding. We’re committed to resolving any options offered in a fair and timely manner.

Live cooking classes re-commenced on 4th July.
The final in-person live cooking classes are taking place on 19th December 2020.

Don’t be concerned though, we’re not disappearing!
You’ll be able to access all our teaching from our virtual cooking school,
The Cooks Collective. 

Rest-assured, there will be many wonderful times coming up ahead. All sorts of exciting plans are being developed for you to continue your cooking journey with our Matters of Taste team.

Meantime, here’s an update regarding classes in our kitchen from now until 19th December 2020.

MAKING A BOOKING from 15th June onwards.

  • UPDATE as at 13TH OCTOBER 2020 –  sorry, all classes are now full.
  • Please note, TRANSFERS and REFUNDS are not offered during the remainder of 2020.
  • Please click on this link to read current information on redeeming valid GIFT VOUCHERS.
  • We are committed to honouring vouchers to enable you to access our learning.
  • PLEASE NOTE: As our Terms have always stated, Gift Vouchers cannot be exchanged for cash.

COVID-19 HYGIENE REQUIREMENTS

We ask all participants to respect others and use common sense so we can assure, to the best of our ability, everyone feels safe in our kitchen.

  • DO NOT ATTEND IF FEELING UNWELL. IF COUGHING OR SNEEZING DURING CLASS, YOU WILL BE ASKED TO LEAVE THE PREMISES.
  • Maintain 1.5m social distancing to the best of your ability. Please respect others personal space during class.
  • On arrival and throughout preparation, leave phones with personal belongings under the table at your allocated place. Feel free to use to take photos once group cooking segment of class has finished.
  • Wash hands before commencing working with food and during class at frequent intervals. Try to avoid touching your face or scratching an itch!
  • Our premises hygiene and cleaning measures follow Government and AHA requirements and are maintained to our already high standard.
  • All staff have undertaken Australian Hotels Association Hygiene Course as per Government requirements.

CAN’T MAKE IT TO CLASS?

If you are unable to make it to your class for whatever reason (including illness or change of work commitments) you are welcome to send someone in your place.

Sorry, but we cannot administer changes to class bookings as there are no places available.

We are trying our best in these difficult times but have to set parameters to work with so we can continue with classes until the final day on 19th December.

Any further questions, please contact us and we’ll be happy to assist where reasonably possible.


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Meet the team

Tracey Cotterell

Tracey Cotterell
FOUNDER, MANAGING DIRECTOR AND TEACHER
Tracey Cotterell

TECH DIP HOTEL CATERING AND INSTITUTIONAL MANAGEMENT

Tracey has been in the food industry since completing her Diploma in Hotel, Catering and Institutional Management in 1982 in the UK. She worked for an outside catering company in London, then joined her parents in rural West Sussex running

View Tracey’s full profile.

Tracey Cotterell

Tracey Cotterell

FOUNDER, MANAGING DIRECTOR AND TEACHER


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